Hospitality and Developing & Maintaining Relationships - XPS+
Description
Customer service is simply the proficiency and safe delivery of an experience. For Exos, that isn’t enough. In this presentation, Sloan will present how hospitality is a system which allows for us to provide customer service from a position of empathy, which coaches can develop as a result of their increased emotional intelligence.
Learning Objectives
- Discuss the difference between customer service and hospitality
- Provide strategies to help coaches ensure a hospitable coaching environment
- Highlight the importance of hospitality in coaching
Course Content
| Digital Materials Disclaimer | Module | ||
| Hospitality | Module | ||
| Self-Assessment: In Person | Module | ||
| Developing & Maintaining Relationships | Module |
