Hospitality & Relationship Development
Online Course
Includes all course content in digital format
Add to CartThis course is included in the XPS+ Certification
Description
Customer service is simply the proficiency and safe delivery of an experience. For Exos, that isn’t enough. In this presentation, Sloan will present how hospitality is a system which allows for us to provide customer service from a position of empathy, which coaches can develop as a result of their increased emotional intelligence.
Learning Objectives
- Discuss the difference between customer service and hospitality
- Provide strategies to help coaches ensure a hospitable coaching environment
- Highlight the importance of hospitality in coaching
Course Content
| Digital Materials Disclaimer | Module | ||
| Hospitality | Module | ||
| Self-Assessment: In Person | Module | ||
| Developing & Maintaining Relationships | Module |
Subtitles Available
English, Spanish, French, and Portuguese.
*Translated subtitles are auto-generated.
Who Should Take This Course:
Strength and conditioning coaches, sports coaches, personal trainers, fitness and group instructors, physical therapists, and any practitioners who want to transform their coaching ability in fitness, performance, or sport
